An Airbus A380 plane operated by Singapore Airlines was forced to make an emergency landing in Azerbaijan due to loss of cabin pressure.
The plane was flying from London to Singapore and had 467 passengers and 27 crew members on board.
The airline said that oxygen masks were deployed and the aircraft landed “uneventfully” at the Baku airport.
It said that none of the passengers or crew was injured and that it was investigating what caused the problem.
Singapore Airlines said a replacement airplane to take the stranded passengers on to Singapore had now departed and was due to arrive in Baku on 7 January.
It said it had also sent staff from both Istanbul and Moscow to provide assistance on the ground in Baku.
However, some customers writing on the airline’s Facebook page complained about the wait for a replacement plane.
Passenger Terri Mann, said that she had to sleep on a “cold steel bench” with her 17-month old child, and that there were no “food places” at the airport.
“We are all a little hesitant about getting on our next legs of our journeys, just hope the worst is over,” she wrote.
Another passenger Mark Franklin wrote that the handling of the incident was “terrible”.
“It’s not acceptable to not have even very basic refreshment or information for almost 500 people,” he added.
In response to the complaints, Singapore Airlines issued a statement on Facebook apologising: “We sincerely apologise to affected customers for the inconvenience caused by the diversion and the lengthy delay encountered at the airport in Baku,” it said.
In response to passenger reports that the emergency landing was because of a faulty door, a Singapore Airlines spokesman said that “on the earlier flight into London there was a noise reported from one of the main deck doors”.
But he added that “the door was inspected by engineers on the ground in London with no findings, and the aircraft was cleared for continued operation”.
Airbus, which manufactures A380s, said in a statement that it was “following up on this issue and providing technical assistance to the airline”.
Singapore Airlines is one of the biggest operators of the A380 planes, with 19 jets in its fleet.